forte99 Privacy Policy

This page describes what we collect when you use forte99 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We encrypt all data, store it securely, and do not sell it to third parties.

Our privacy approach is straightforward — we ask for only the information we need, we use it only for the purposes we describe, and we give you control over your data. When you open an account, fund it via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, and place actions on forte99, you trust us with your information. We take that trust seriously.

You have the right to access, correct, or request deletion of your personal data at any time. If you have questions about how we handle your information, contact our support team through your account.

What Data We Collect on forte99

We collect information in several categories. When you create an account, we collect your email address and a password you choose. When you complete KYC verification, we collect your full name, date of birth, identity number, and a photograph of your government-issued ID card. We use this information to confirm your identity and prevent fraud.

When you fund your account, we collect payment information — the name on your payment method, the payment amount, the date and time, and transaction reference numbers. We do not store your full payment credentials (such as card numbers or e-wallet passwords); our payment processors handle that data directly. We store only confirmation that a payment was received and matched to your account.

When you use forte99, we log your activity — the dates and times you log in, the games you access, the bets or actions you place, your account balance, and any withdrawals you request. We also collect technical information — your device type (mobile or desktop), your browser or app version, your IP address, and general geographic location. This helps us detect fraud, troubleshoot technical issues, and understand how users access forte99 across Jakarta, Surabaya, Bandung, and Medan.

How We Use Your Data

We use your data for specific purposes. Your identity information (name, date of birth, ID number) is used to verify that the person opening the account is real and not a duplicate or fraudulent identity. Your payment information is used to process deposits and withdrawals and to prevent payment fraud. Your account activity and login data are used to detect suspicious behaviour, such as multiple accounts from the same person or unusual withdrawal patterns.

We also use your data for compliance. Indonesian law requires that operators collect customer identity information and monitor for money laundering. We retain your KYC documents and transaction history to comply with these legal obligations. Our compliance team reviews this data only when legally required or to investigate suspected violations.

We may use your email address to send you account notifications — confirmation of deposits, withdrawal status, password resets, and security alerts. These are transactional messages essential to running your account. We do not send marketing emails, promotional offers, or newsletters unless you have explicitly requested them. You can control email preferences through your account settings.

Data Security and Storage

We encrypt all data transmitted between your device and our servers using industry-standard TLS encryption. This means when you log in, deposit funds, or withdraw, your information is encrypted in transit. Your password is hashed and stored in encrypted form — we do not store passwords in plain text, and our team cannot access them.

Your personal data is stored in encrypted databases with restricted access. Only team members who need access to perform their job have authorization — our identity verification team accesses KYC documents, our payments team accesses deposit and withdrawal records, and our compliance team accesses activity logs when required by law. Data is not shared between these teams except when necessary to resolve a specific issue.

We support optional two-factor authentication — you can enable it so that every login requires a code sent to your email. This adds an extra layer of protection so that even if someone obtains your password, they cannot access your account without the code. We recommend enabling two-factor authentication on any account holding funds.

• 1
  Password encryptionSecurity

  Your password is hashed using a cryptographic algorithm. We cannot decrypt it; we can only verify that the password you enter matches the hash.

• 2
  Data separationSecurity

  Your identity data is stored separately from your transaction history. This limits the damage if one database is compromised.

• 3
  Access loggingSecurity

  We log every access to customer data. If someone unauthorized attempts to view your information, we detect and investigate.

Third-Party Processors and Data Sharing

We do not share your personal data with third parties for marketing, analytics, or any other purpose outside our core operations. However, some third parties assist us in running forte99. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet providers) receive your payment information directly when you authorize a deposit — we do not pass this data to them on your behalf. Our email service provider may send transactional emails containing your email address, but they do not retain the data for other purposes.

We may disclose your data if required by law. If a court orders disclosure, if a government agency subpoenas your records, or if we are required to comply with anti-money-laundering regulations, we will cooperate. We will notify you of such requests unless law enforcement prohibits us from doing so. Our servers may sit outside Indonesia; your data may be processed or stored in multiple jurisdictions. By using forte99, you consent to this cross-border data transfer.

Your Rights Regarding Your Data

You have the right to access your personal data. Log in to your forte99 account and review the information we hold — your email, name, date of birth, ID number, and transaction history. You can download or print this information at any time.

You have the right to correct inaccurate information. If your name, date of birth, or other personal details are incorrect, contact our support team and we will update them. If you provide new documentation, we will verify the corrections and update your account.

You have the right to request deletion of your account and associated data. After account closure, we retain your KYC documents and transaction history for a period to comply with legal obligations. Once the legal retention period expires, we delete your personal data. We cannot delete data that we are required by law to retain.

Cookies and Tracking

Our forte99 platform uses cookies — small files stored on your device that help us recognize you when you return. Cookies allow us to keep you logged in across sessions, remember your preferences, and detect suspicious activity (such as login attempts from an unusual location). You can disable cookies in your browser settings, but doing so may impair the functionality of our app and website.

We do not use cookies for tracking or profiling beyond what is necessary to operate forte99. We do not sell cookie data or use it for behavioural advertising. If you clear your cookies, you will be logged out and will need to log in again on your next visit.

Data Retention

We retain your KYC documents and identity information for the duration of your account and for a period after closure as required by Indonesian anti-money-laundering law. We retain transaction records (deposits, withdrawals, account activity) for the same period. Once the legal retention period expires, we delete this data from our active systems. Backup copies may persist for a limited time for disaster recovery, but we do not access or use them.

If you request account deletion, we begin the deletion process immediately, but complete removal may take time as we comply with legal retention requirements. We will not use your deleted account to contact you or for any other purpose.

Our Data Protection Commitment

We take privacy seriously because your trust is essential to our operation. When you deposit funds via OVO or transfer money via e-wallet Virtual Account, you are trusting us with your financial information. When you verify your identity for KYC on forte99, you are sharing government-issued documents. We protect that information with encryption, secure storage, and strict access controls.

We do not monetize your data. We do not sell it, trade it, or use it for purposes beyond running forte99 and complying with law. We do not share it with advertisers, social media platforms, or data brokers. Your information remains yours, and you control how it is used.

If you have questions about our privacy practices, if you wish to access, correct, or delete your data, or if you believe we have mishandled your information, contact our support team through your account. We will respond to your request within a reasonable timeframe and take any necessary corrective action.

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